Frequently Asked Questions (FAQ)

1. What products does Petmarto sell?
Petmarto offers a curated selection of high-quality pet products designed to make life easier and happier for you and your furry friends.

2. Where do you ship?
We currently ship within the United States. If you're located outside the U.S., please contact us to confirm availability.

3. How long does shipping take?
Orders are processed within 1-3 business days, with standard delivery taking 7-12 business days depending on your location.

4. How much does shipping cost?
We offer a flat shipping rate of $4.99 for any location within the USA.

5. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery status.

6. What is your return/refund policy?
Please visit our Return & Refund Policy page for full details on returns, exchanges, and refunds.

7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other secure payment methods available at checkout.

8. How do I contact customer support?
You can reach us anytime via email at petmarto96@gmail.com or call us at +1 (650) 442-4869. We aim to respond within 24-48 business hours.

9. My package arrived damaged. What do I do?
Please contact us within 48 hours of delivery with photos of the packaging and item, along with your order number, so we can resolve the issue quickly.