payment policy

Payment Policy

Thank you for shopping with Petmarto. This Payment Policy outlines the terms and conditions related to payments made on our website.

We are committed to providing a secure and transparent payment process for all our customers.

Accepted Payment Methods

Petmarto accepts the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal and other secure online payment gateways available at checkout
  • Other payment methods as displayed during checkout

All payments must be made in full at the time of purchase.

Payment Security

Your payment information is processed securely. Petmarto does not store your full credit or debit card details on our servers. All payment details are processed through trusted third-party payment providers using industry-standard encryption.

We take reasonable measures to safeguard every transaction made on our website.

Currency

All prices listed on www.petmarto.com are displayed in U.S. Dollars (USD) unless otherwise stated.

If your bank operates in another currency, your financial institution may apply conversion rates and additional fees.

Payment Authorization

When placing an order, you authorize Petmarto to charge your selected payment method for:

  • The product price
  • Applicable taxes
  • Shipping fees
  • Any additional charges disclosed at checkout

Orders will not be processed until payment has been successfully authorized.

Failed or Declined Transactions

If your payment is declined:

  • Verify your card details (number, expiration date, CVV)
  • Ensure sufficient funds are available
  • Contact your bank or payment provider

Petmarto is not responsible for declined transactions due to banking restrictions or insufficient funds.

Taxes

Applicable sales taxes will be calculated and displayed at checkout based on your shipping address and U.S. tax regulations.

Fraud Prevention

To protect our customers, Petmarto reserves the right to:

  • Review transactions for suspected fraud
  • Request additional verification
  • Cancel orders if fraudulent activity is suspected

If your order is flagged, our support team may contact you for verification.

Refunds

Refunds are processed according to our Return & Refund Policy.

  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

Contact Information

If you have any payment-related questions, please contact us through our Contact Us page, at petmarto96@gmail.com, or by phone at +1 (650) 442-4869.

We aim to respond within 24-48 business hours.

Our Commitment

At Petmarto, we strive to provide a secure, reliable, and transparent payment experience. Your trust is important to us, and we continuously work to ensure safe and smooth transactions.